Warranty

Peace of mind for residential and commercial applications.

A Simple 10-year Warranty

We stand behind all our bathroom products whether used for residential or commercial purposes. If your Maark product has a material or workmanship fault, we want to make it right.

The period of the Warranty is 1 year labour and 10 years replacement of product. The warranty period commences from the date of purchase from a Maark distributor or, date of handover for new buildings. Please refer to the section below for more information.

The Details Of Our Warranty

The warranty does not apply if there is a change of mind or if the colour or finish are not as expected. It is for this reason we provide sample swatches for all materials to inspect prior to purchase.

This Warranty covers the replacement or repair of any Maark product that has a manufacturing defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and covers products used for both residential and commercial purposes. Maark will not be liable for any subsequent claims of labour, additional products or parts associated with alleged faulty product for work not approved in advance in writing by Maark. To keep your warranty valid, please stick to the following care instructions.

Caring For Your Maark Basin is Simple

The do’s

The dont’s

Cleaning Procedure

To keep your product looking good, we recommend you clean it regularly with warm soapy water or a pH neutral cleaner using a soft cloth or sponge. Buff with a dry cloth to prevent streaking.

No Abrasive Cloths or Cleaners

Do not under any circumstances use abrasive cloths e.g. scouring pads, steel wool or brushes. Do not use abrasive cleaners e.g. Jif or Gumption. Abrasive materials and solutions will scratch the surface and void the warranty.

While the surface will protect against acid attack, we recommend you avoid direct contact with harsh chemicals, bleach, abrasive and high-acidity products and nail polish remover. Contact with such chemicals may damage the product over time and will void the warranty. If such chemicals contact the surface, rinse immediately with water and follow the above cleaning procedure.

Avoid Prolonged Moisture

Avoid leaving the product filled with water for long periods of time or leaving moist or wet products directly on the surface e.g. soap bars or dispensers.

In addition, this Warranty will not apply if:

Consumer Guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Maark. Warranty apply to the consumer guarantees. Consumer guarantee remedies: If there is a major failure with the product, the customer is entitled to

If there is a minor failure with the product, the customer is entitled, at the election of MAARK to:

Exclusion of implied warranties: Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, Maark is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute.